Common questions below. For anything else, email support@protech.mn or come in to the store in Sukhbaatar District — we don't make you queue.
Ulaanbaatar same-day if you order before 14:00. Countryside 2–5 business days via TӨГ logistics. Pickup at our store in Sukhbaatar District is always free.
30 days, no questions asked, on anything in original packaging. Opened electronics get a 15% restock — we'd rather you keep it than send it back used, so we'll often work out a credit instead.
Yes, on MacBooks (2019+), iPads (2020+), and select Windows laptops. Get a quote in 60 seconds, drop it off, credit applied to your next purchase.
Yes — 12, 24, or 36 month plans through our /leasing page. Approval is usually same-day. Most plans include accidental damage protection.
Mongolia, Inner Mongolia, and Kazakhstan today. We're working on broader Asia. Email support@protech.mn for a quote on anywhere else.
Manufacturer warranty (typically 1 year) plus a Protech Care+ option that extends to 3 years and covers accidental damage. Care+ can be added within 30 days of purchase.
Yes. Our service center handles MacBooks, iPads, iPhones, and most major Windows brands regardless of where you bought them. Walk-ins welcome Mon–Sat.
Sign in and visit Orders — every order has a live status and a tracking link once it's shipped. We'll also email + SMS at each step.